Say

Type: out.

#What it does

1. Starts from out_dict exactly as written: usually speak, and sometimes hangup or your own keys.
2. Adds each value named in variables from the call's state. Names with no value yet are left out.
3. Sends the result to the caller. speak is spoken, hangup: true ends the call once it's said, and anything else travels with the turn to your webhook.

#Settings

Everything goes in the step's parameters. In the editor, click the step to open its settings.

interruption_typestring

In the editor: If the caller interrupts. What happens when the caller talks over the agent. Default: "full".

out_dictobject

In the editor: Also send (More tab). Extra details sent to your webhook, not spoken — like end the call.

variablesstring[]

In the editor: Pass along (More tab). Values from earlier steps to send with it.

out_dict.speakstring

In the editor: What to say. Spoken exactly as written. Leave it out to say nothing of your own.

interruption_metadataobject

Numbers for the timed and length-based interruption types: duration (seconds), length (words), ignore-words.

removeboolean

Clean the variables before sending. With remove_tts, strips emotion cues such as [laughs] (for example, to show them in a transcript). Default false.

remove_ttsboolean

Strip voice cues when remove is on. Default false.

remove_tts_namestring

Which cue style to strip. Default "eleven_v3".

#Examples

1{
2  "type": "out",
3  "parameters": {
4    "out_dict": {
5      "speak": "Hi! Thanks for calling Sunrise Dental."
6    },
7    "interruption_type": "no"
8  },
9  "next": "ask_for_input"
10}

1{
2  "type": "out",
3  "parameters": {
4    "variables": [
5      "speak",
6      "hangup"
7    ]
8  },
9  "next": "ask_for_input"
10}

1{
2  "type": "out",
3  "parameters": {
4    "out_dict": {
5      "stage": "booking_confirmed"
6    },
7    "variables": [
8      "outcome"
9    ]
10  }
11}

#Next steps

• Steps: all the other steps.
• Patterns: see it in a full workflow.