When the caller goes quiet

inactivityboolean

Nudge when the caller goes quiet. Say something if the caller goes quiet. Default: false.

inactivity-metadataobject

Nudge. What the agent says, and how often. Only used when inactivity is on. Fields: message (What to say), time-period (After, ms), max-times (At most, times), interruption-type (If the caller talks over it). Default: {"time-period":1000,"max-times":3,"inactivity-type":"static","message":"Are you still there?","interruption-type":"full","interruption-metadata":{}}.

1await voxio.flows.update(flowKey, {
2  runtime: {
3    "inactivity": true,
4    "inactivity-metadata": { "message": "Are you still there?", "time-period": 6000, "max-times": 2, "interruption-type": "full" },
5  },
6});

#Next steps

• Turn-taking: reply timing.